Dealing with IBM Bureaucracy -- sometimes ya just can't make this stuff up.

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Dealing with IBM Bureaucracy -- sometimes ya just can't make this stuff up.

Feedback Type: Comment

Product Area: Other

Technical Area: Accessibility

Platform: Not Applicable

Release: 8.5.3

Reproducible: Always

Background: turns out the new "autorenew" service for your Domino licences doesn't autobill to your credit card, even though that's on file (and current.) Argh. So here's me trying to pay a printed invoice which came via snail mail.

_________________________________________

Customer information -------------------------------------

Salutation: Mr.
First name: Randal
Last name: Oulton
Your country of region: ca
Help us answer your message: Business user
Message: I'm trying to use the epay link but it is broken.

http://www-304.ibm.com/support/operations/ca/epay
comment: An error was encountered while accessing an IBM Web site (HTTP response code 404)
Requested URL: http://www.ibm.com/PortalTheme/themes/html/Portal/shelfInit.html
Referred from: http://www-304.ibm.com/PortalTheme/themes/html/Portal/s
helfInit.html
Date: 10/28/2012

_________________________________________
From: ibmask@ca.ibm.com
To: Randal Oulton
Date: 10/30/2012 03:10 AM

Dear Mr. Oulton,

Thank you for contacting IBM.

We are in receipt of your e-mail reporting a broken link on the IBM Web site.

We apologize for any inconvenience you may have experienced.

For further assistance, please resend your e-mail with additional information such as:

- the IBM's initial URL
- links and/or files you are accessing or experiencing problems with and error messages you receive
- steps to recreate
- kind of assistance you are looking for

Thank you for visiting our site and contacting IBM.
_________________________________________

You are kidding me, right? I sent you the link reporting that your whole web payment system was down (which it still is), and you're asking me for the link? which i sent?

It's not just any link, it's the link that people give you *money* from.

Here's the link again:

http://www-304.ibm.com/support/operations/ca/epay

it's broken. Don't work. Results in a weirdo page.

Randal Oulton
Toronto

_________________________________________

On Oct 30, 2012, at 3:17 PM, "IBM Ask" <ibmask@ca.ibm.com> wrote:

Dear Mr. Oulton,

Thank you for contacting IBM.

We are in receipt of your e-mail reporting a broken link on the IBM Web site.

We apologize for any inconvenience you may have experienced.

For further assistance, please send your e-mail with information such as:

- the IBM's initial URL (previous link of the broken link)

Thank you for visiting our site and contacting IBM.

_________________________________________

Dear askibm,

It is printed on the bottom of all your invoice forms, I had to type it in manually. It goes out on your paper invoices.

Randal Oulton
Toronto

Sent from my iPad
_________________________________________

From: IBM Ask <ibmask@ca.ibm.com>
To: Randal Oulton
Date: 10/30/2012 05:55 PM

Dear Mr. Oulton,

Thank you for contacting IBM.

We are in receipt of your e-mail reporting a broken link while accessing the IBM Web site.

We apologize for any inconvenience you may have experienced.

Please note that the initial link provided by you is broken.

For further assistance, please send your e-mail with information such as:

- the IBM's initial URL (previous link of the broken link)

Thank you for visiting our site and contacting IBM.

_________________________________________

Dear askibm,

You wrote:

>> For further assistance, please send your e-mail with information such as: the IBM's initial URL (previous link of the broken link)

The link that is bad is this link: http://www-304.ibm.com/support/operations/ca/epay

I apologize if I haven't been clear. The previous link to that bad link above is a printed link, on paper, on actual physical paper. It's on the bottom of the paper invoices that are sent out in the post, by regular mail, not email. The link is not an electronic one. It's in print.

Here is a scan of the bottom of one of your invoices. This is where the "previous link" is.

( I embedded this scan for them: http://www.oulton.com/pub/files.nsf/pages/broken-link/$file/broken-link.jpg )

Hope that helps. Anyway, I was able to do my payment quickly and easily by phone, so it's no longer a matter of need for me. Just letting you know in order to help others in the future.

Cheers

Randal Oulton
Toronto

Feedback number WEBB8ZKUUA created by ~Zach Quetponesononi on 10/30/2012

Status: Open
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